Information Technology at Texas Tech University System
As part of the Texas Tech University System, Communication Services maintains a Voice over Internet Protocol (VoIP) infrastructure to provide telephone services for Texas Tech entities. The VoIP system seamlessly integrates with Microsoft Lync unified communications to provide enhanced voice and conferencing functionality. Communication Services also hosts one of the leading contact center solutions which currently supports more than 40 call centers in TTUHSC clinics located in Amarillo, El Paso, Midland/Odessa, and Lubbock. In addition Communication Services continues to support the legacy telephone infrastructure, all university owned cellular voice and data devices, and 800mhz radio infrastructure.
The Information Systems department of the Texas Tech University System (TTUS) is responsible for the design, development, implementation, maintenance, and support of enterprise applications shared across Texas Tech components: Texas Tech University , Texas Tech University Health Sciences Center, Texas Tech University Health Sciences Center El Paso, and Texas Tech University System Administration.
Enterprise applications include the Ellucian ERP suite of Banner products supporting student, student financial aid, finance, human resources, payroll, and budget systems. TTUS Information Systems supports more than twenty other applications which complete a unified digital campus solution. Among these are the Operational Data Store (ODS) data warehouse, Luminis portal (Raiderlink and WebRaider), Banner Document Management, and Cognos reporting. TTUS Information Systems works closely with Texas Tech central IT staff as well as functional departments supporting integrations between the Banner ERP and numerous software implementations.
TTUS Information Systems seeks to use cutting edge software development practices and emerging technologies in development of software solutions to meet additional needs at Texas Tech. These applications are developed to enhance processes and gain efficiencies for students, faculty, and staff of Texas Tech.
Technology Operations & Systems Management (TOSM) is recognized as a primary source for operational support, systems management and IT facilities management. We ensure the integrity, recoverability and security of data hosted by TOSM. We provide technology consulting, backup/recovery and hosting services through the utilization of modern equipment and industry best practices. We strive to provide superior customer service, operational support and data management services to support all students, faculty and staff members throughout the Texas Tech University System. By employing cutting-edge technologies and proven business practices, the TOSM staff is empowered to consistently deliver timely, quality services.