Administrative & Business Services

Services supporting administrative and business functions, including automation, finance, HR and student systems.

SERVICE	DESCRIPTION
Business Capability and Process Automation	Practices, frameworks and technologies that automate, improve efficiencies and measure the effectiveness of business processes. Includes IT service management; ticket management; operations, business, sales, and marketing management platforms; document and signature management services; customer relationship management; job scheduling; and workflow management. ServiceNow, Xtender, Billing Services and Appworx fall into this category.
Data, Reporting and Analytics	Business intelligence platforms, data warehouses, dashboards, analytics tools, transactional reporting, operational data stores and data governance when offered as a service. Cognos and ODS are in this category.
Facilities Management	Support of offices, conference rooms and facility systems, including data center facilities. The CCURE system that controls electronic door access, support for the Vehicle Operating System (VOS) and data center services monitoring can be found in this category.
Faculty and Advisor Information Systems	Administration and maintenance of faculty administration, review, and promotion and tenure systems.
Financial and Procurement Systems	Administration and management of financial services, procurement, travel, vendor relations and equipment purchasing systems.
Human Resources Systems	Administration and management of core human resource systems, including recruiting, position management, performance review, workforce development, benefits and time and attendance.
Student Information Systems	Admissions, enrollment, registration, orientation, advising, financial aid, billing, scholarship and career services systems.