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Infrastructure Services

Office of the Chief Information Officer,
Texas Tech University System

TTU System Building
1508 Knoxville Ave.

Lubbock, TX 79409

Infrastructure Services

Foundational IT Services, including data center services, database management and server and storage management


SERVICE DESCRIPTION
Business Continuity and Disaster Recovery

Business continuity consulting and planning, as well as disaster recovery planning, including disaster recovery exercises and execution. This also includes data protection services, such as server backups and recovery operations and support.

Data Center Services

Colocation and hosting of physical and virtual servers in institutionally managed data centers.

Database Management

Hosting, administration and support of Oracle, Microsoft SQL and MySQL databases, physical and virtual.

Facilities Management

Support of offices, conference rooms and facility systems, including data center facilities. The CCURE system that controls electronic door access, support for the Vehicle Operating System (VOS) and data center services monitoring can be found in this category.

Integration Services

Private and Public Cloud consultation and integration services, Cloud service brokering, IaaS and PaaS.

Monitoring and Alert Management

Monitoring, alerting and emergency notification management of IT infrastructure, including servers, applications, services and underlying technologies.

Networking and Connectivity Managment

Data circuits, network equipment and core network systems supporting institutional connectivity.

Server and Storage Management

Provisioning, hosting and administration of physical and virtual servers and related storage. Includes the maintenance and provisioning of core storage capabilities such as server storage and database backups.