TOSM On-Call Contact Information
For all TOSM-related issues, please submit a ticket through our online form.
* Please be sure to specify a priority when submitting bugs. Priorities and descriptions are shown below. If this is an emergency and warrants an immediate response, please submit the issue with a priority of BLOCKER and the appropriate on-call staff will be paged.
- Description: Problems considered nuisances, but not preventing work from continuing.
- Resolution: Response from TOSM will be within 1 business day during business hours.
- Description: Production is adversely affected but able to continue processing.
- Resolution: Response from TOSM will be within 1 hour during business hours.
- Description: Production is down and work cannot continue.
- Resolution: Response from TOSM will be within 15 minutes 24x7.