TOSM Server and Storage MOUs
The department of Technology Operations and Systems Management (TOSM) provides its customers with various IT-related services including server management, server colocation, server backup services and various storage offerings. In an effort to formalize these service offerings, TOSM has developed several Memorandums of Understanding which define the boundaries and costs, where applicable, of these services while providing a framework for streamlined problem resolution and communication.
The MOUs establish a more formalized agreement between TOSM and its customers related to the services that we are providing. By utilizing these services, the customer agrees to the terms, conditions and limitations established within the MOUs.
You can review the applicable MOUs by clicking on the links below.
- Physical Server Shared Systems Management MOU
- VM Shared Systems Management MOU
- Physical Server Backup Services MOU
- Declined Physical Server Backup Services MOU
- VM Backup Services MOU
- Storage Services MOU
Should you have any questions regarding the TOSM Server and Storage MOUs or the annual renewal process, please don't hesitate to email us. Please direct those questions to TOSM Server Support.